Orders and Returns


Orders

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Everything is made to order in our shop located in Blacksburg, Virginia.

Processing times are typically between 3 and 5 business days.

Delays may occur during holidays.

If you need something quickly please contact us for a processsing and shipping estimate.

Design requests and custom designs are welcome.

 

 

Returns

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We accept returns for up to thirty (30) days after you receive your item.

Returns may be subject to a 20% restocking fee, shipping is non-refundable.

Personalized items are non-refundable.

Returns must be in original condition and free from damage, damaged items will not be accepted.

Before sending an item back to us you must contact us for our receiving address.

A refund will be issued after inspection of the product's returned condition.

Returned funds will be in same form as the original payment.

 

If your item is defective we will work with you to repair or replace your item, please see our warranty information.