Contact Us

Frequently Asked Questions


How long will my order take?

Everything is made to order and we try to have orders out within five business days. Holiday shipping delays are posted at the top of the website. 

 

When will I know when my order has shipped?

You will receive an email notification along with tracking information when your order ships. 

 

Which shipping methods do you offer?

We only offer USPS shipping. We found USPS to be the cheapest, fastest, and most reliable of the major shipping services. 

 

Where are your items made?

We make all of our items in our shop space located in Blacksburg, Virginia. 

 

Will your items work outdoors?

Our items are designed for indoor usage only. Although they will be fine under a covered porch, they are not made to be wind resistant and may not last through a windy storm.

 

Do you accept international orders?

Yes, we ship to Canada and are open to ship overseas. Ask us for a shipping quote, we will quote you directly from www.usps.com

 

Do you make custom designs?

Yes, we do accept design requests. If your design idea is something we can stock in the store there is no extra charge. There's only a charge for personalized designs.

 

Who operates LuxChroma

LuxChroma is operated by Reuben Str., a full-time engineering student at Virginia Tech.